Safari not working on iPhone? An Apple iCloud Private Relay outage could be to blame

iPhone 13 mini in hand
(Image credit: Future)

Apple has confirmed that its iCloud Private Relay service is experiencing an ongoing outage affecting some users, confirming the service may be slow or even unavailable as a result. 

The company's System Status support page says that the issue has been ongoing overnight, and as of Friday morning is still not fixed. Apple confirmed "Some users are affected," and stated, "This service may be slow or unavailable."

You might not know about iCloud Private Relay or what it does, but if you've woken up this morning and found your iPhone's Safari browser isn't working properly this could be the cause. Multiple reports on social media indicate people are having problems with iPhone Safari becoming stuck when they type in a search request or website. 

iPhone Safari slowdown

iCloud Private Relay is a feature found in Apple's iCloud Plus subscription service and is designed to make browsing the web more private. It takes information used to identify your internet activity, such as DNS records and your IP address, and hides it all so that "no single party" can see both who you are and what sites you're visiting." 

The information for each is sent through two separate, secure internet relays.

"Your IP address is visible to your network provider and to the first relay, which is operated by Apple. Your DNS records are encrypted, so neither party can see the address of the website you’re trying to visit," Apple explains. Likewise, a second relay generates a temporary IP address, decrypts the name of the website you're trying to visit, and then connects you to the site. It's all part of Apple's ongoing push to make Safari a very private browser on its best iPhones, iPads, and Macs. Sadly right now, it's not working. We'll keep you posted as to any updates. 

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Stephen Warwick
News Editor

Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design. Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9

  • Just_Me_D
    Safari is working for me.
    Reply
  • EdwinG
    I was not able to use Safari at all last night until I got home or connected to my own VPN.

    It would cancel navigation (stay on the same page).

    This morning, it has been morning okay for me.
    Reply
  • FFR
    Safari is working for me as well as private relay, I always have it turned on
    Reply
  • Wotchered
    FFR said:
    Safari is working for me as well as private relay, I always have it turned on
    Reply
  • Wotchered
    Yup.
    Reply
  • Ledsteplin
    It works, but has been iffy.
    Reply
  • Annie_M
    I haven't noticed any issues.
    Reply